Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lizzcollection.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lizzcollection.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lizzcollection.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lizzbridalandco@gmail.com. Please note that returns will need to be sent to the following address: 1600 East Wendover Ave
Greensboro, NC 27406

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lizzbridalandco@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Lizz Collection – Return & Exchange Policy

At Lizz Collection, we want you to be completely satisfied with your purchase! If for any reason you are not, we offer a hassle-free return and exchange process to ensure your shopping experience remains seamless.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• Items must be returned within 7 days of purchase (for in-store purchases) or 7 days from the delivery date (for online orders).

• Items must be unused, unworn, and in their original condition, with all tags attached and in their original packaging.

• Final sale items, accessories, and custom-made pieces are not eligible for returns or exchanges.

2. How to Make a Return or Exchange

In-Store Purchases:

• Bring the item along with your original receipt to any Lizz Collection store within 7 days of purchase.

• You may exchange the item for another product.

Online Orders:

• Contact us at support@lizzcollection.com with your order number and reason for return.

• Once your return request is approved, you will receive return instructions, including the return shipping address.

• Ship the item back to us using a trackable shipping method (return shipping costs are the customer’s responsibility and are non-refundable).

• Upon receiving and inspecting the returned item, we will process your exchange.

3. Refunds

• We do not offer cash or credit card refunds—only exchanges.

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, and we will resolve the issue at no cost to you. In such cases, we will cover the return shipping fees.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale & discounted items (final sale)

• Accessories (earrings, hats, scarves, etc.)

• Custom or personalized orders

5. Processing Time for Returns & Exchanges

• Once we receive and inspect your return, we will process your exchange within 5–7 business days.

• You will receive an email confirmation once your return has been processed.

6. Contact Us

For any questions or concerns regarding returns or exchanges, please contact us:

📧 Email: support@lizzcollection.com

📍 Visit us in-store

Thank you for shopping with Lizz Collection – Fashion with Elegance!